With the development of information and communication technology around the year, many of the new concepts, which are mainly dependent on communications technology, especially the Internet emerged, because of the ease of searching for the speed of access to information.
In 1992, US President Bill Clinton spoke about the use of communications technology to provide services to citizens, where the launch of the so-called electronic « E-Government government. »
E several definitions of the government but are similar to the main goal, and in 2002 the United Nations definition of e-government « is to use the Internet to provide information and services to citizens, » as the e-government aims to raise the performance in general, and provide services with high efficiency, in order to reach the maximum degree of satisfaction recipients of services, through the achievement of efficiency, accuracy, shorten the time, cost reduction, in the completion of transactions and the provision of information, and do not forget coordination between the different and complementary government agencies to work together to achieve efficiency and transparency.
Through e-government definition is clear to us that the infrastructure it is based on the Internet, to provide services to all citizens regardless of their geographical location, where the government is working to keep pace with technological development, through the rapid exchange of information between them and citizens, as they eased the burden on rests with their employees by providing answers quickly to the public and provide all of the different forms and follow-up transactions between departments in the conduct of the various institutions.
Economically e-government encourages investment by providing all the information, procedures, and facilities without the necessity for the existence of the investor, there is another term called e-commerce and the like somewhat e-government in terms of infrastructure, customer service, combining buying and selling, delivery and after-sales service.
There are different types of e-government services by the receiving service:
- G2C from the government to the citizen.
- G2B from the government to companies and institutions.
- G2G from the government to the government.
- G2E from the government to the employee.
Email governments have become widespread in most countries of the world, where 190 countries from the member states of the United Nations have electronic governments to varying degrees, the number of services provided in each of them, according to the United Nations Report of the 2012 South Korea is the first global e-government services, followed by the order in the Netherlands, United Kingdom, Denmark, and the United States.
The Arab states set up e-governments, although it started late but there are four Arab countries among the top 50 e-government, the United Arab Emirates was ranked No. 28, the Kingdom of Bahrain 36, Saudi Arabia 41, 48 and the State of Qatar.
Despite the advantages of e-government, but this does not prevent to have some drawbacks, including inequality or the ability of all people to use the Internet, and the adoption of large e-government online, it makes them vulnerable to piracy, prompting some of those governments to create a range of services does not depend on the Internet exclusively, and the availability of other alternatives such as telephone, fax, SMS, and in spite of that some strongly opposed to the concept of e-government, saying it reduces the transparency and privacy, where they can find out all the information for citizens, despite their unwillingness to disclose, as they Ts Always obey change the information available and can be blocked as well.
Despite the negatives, but the previous e-government, we have provided a lot of time and effort and made it easier on us a lot, and do not harm the existence of some of the negatives, because the negatives than positives.
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